BounceBell
This policy explains how cancellations and refunds work for BounceBell plans and credit packs.
Unknown results
When a check ends with the status unknown, the credit is returned to your balance automatically. You do not need to ask.
Monthly and yearly plans
- You can cancel at any time from your dashboard. Your plan stays active until the end of the period you have paid for, and it will not renew.
- If you cancel within 7 days of your first payment for a plan and have used fewer than 10% of its checks, we will refund that payment in full.
- Apart from this, payments for a period that has started are not refunded.
- If you move to a bigger plan, you pay only the difference for the rest of the current period.
Pay-as-you-go credit packs
- Credits do not expire while your account is open.
- Unused packs can be refunded within 14 days of purchase if none of their credits have been used.
- Partly used packs are not refundable.
When we close an account
If we close your account for a reason that is not your fault, we will refund unused paid credits and the unused part of your plan. Accounts closed for breaking the terms or the acceptable use policy are not refunded.
How refunds are paid
Refunds go back to the payment method you used, normally within 5 to 10 business days after we approve them. For customers in India, we issue a GST credit note with the refund.
How to ask
Write to billing@bouncebell.com from the email address on your account, with your invoice number.